Refund and Returns Policy
Overview
Thank you for shopping at Fenvira. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website.
Return Eligibility
Timeframe for Returns
You have 30 days from the date of delivery to request a return for most items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Refund Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (667) 292-7828. You will need to provide your order number and the reason for the return.
Refund Timeline
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (667) 292-7828
- Address: 7538 Southeast 17th Terrace, Baltimore, Maryland 21218, United States
Policy Changes
We reserve the right to modify this refund and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.